Day-by-Day Outline
Day 1: Understanding Customer Service & The Secrosoft Ecosystem
→ What customer service is, why it matters, and how it connects to Secrosoft’s business support services.
Day 2: The Psychology of Great Service
→ Emotional intelligence, listening skills, empathy, and problem-solving.
Day 3: Handling Complaints & Building Customer Loyalty
→ Complaint resolution, managing difficult customers, loyalty-building techniques.
Day 4: Customer Relationship Management (CRM) & Business Support Systems
→ Using CRM tools, data, and support channels.
→ Call-to-action: Certificate & Licence introduction with bonuses.
Day 5: Communication Mastery for Customer Service Professionals
→ Phone etiquette, email professionalism, tone, and clarity.
Day 6: Professionalism, Ethics, and Career Growth in the Ecosystem
→ Workplace ethics, team collaboration, and opportunities in the ecosystem.
Day 7: Integration into the Secrosoft Ecosystem
→ Real-world application, using the Career Hub, Marketplace, and registering for licence.